Saturday, January 21, 2012

quality management

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. Quality Management Mean To The Staff And Its Implementation


The management is mean getting things done through people or achieving organizational goals through engaging in the four processes of management such as planning, leading, organizing and controlling (Central Queensland University, 00, Pg. 1-4).


McDonald¡¯s has always provide the staff with training and opportunity, so that a high level of job satisfaction among the McDonald¡¯s employees. McDonald¡¯s also a friendly, supportive and disciplined workplace that provides extensive opportunity for the development of personal and professional skills. It is an environment where people are valued, cared for and rewarded for the contributions and achievements. McDonald¡¯s has introduced a program ¡°Just In Time¡± delivery to ensure all the customers receive only the freshest products. McDonald¡¯s has also implemented a program to ensure all of its suppliers are HACCP (Hazard Analysis and Critical Control Point) approved. The HACCP defines the series of quality procedures and control points to ensure the safety of the food product (www.mcdonalds.com.au).


In providing a good service is the core of McDonald¡¯s business. The company has built its reputation such as fast, friendly and efficient service. For every person employed by McDonald¡¯s receives in-store, practical training when begins working with the company. This is to ensure all company personnel and suppliers have experience of working in a McDonald¡¯s restaurant and serving customers. The service extends to everything a customer experiences after visit McDonald¡¯s to ensure that Drive-Thru customers receive the meals piping hot of fresh burgers or coffee to satisfy the customers. The cleanliness is a standard to which the company adheres, both within its restaurants and externally. From the operations, the company is vigilant in meeting the highest standards of cleanliness and hygiene. (www.mcdonalds.com.au)


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For every McDonald¡¯s restaurant, all staff is trained in operational procedures to ensuring the excellence in hygiene and cleanliness in food preparation that behind the counter at the Drive-Thru and in the public areas of the restaurants. The staff also trained with communication level to serve the customers in a proper way. Therefore, the staff will manage to communicate with the customer in every request. However, the staff is responsible in following the setting of quality management that in McDonald¡¯s procedures. (www.mcdonalds.com.au)





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