Wednesday, December 7, 2011

High level Review of IT

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Information Technology High Level Review

1. There is the beginnings of an IT Strategy. The Capacity Building Projects Committee has an IT Strategy component lead by the ISM. The IT Strategy is still short-range and covers plans up to the end of the financial year (March 001).

. Information Systems operating procedures have not been documented, however the documentation of these procedures is part of the plan for Performance Management, and the process has begun.

. Logical has not provided BBS with the best of service during the period under review. It was recommended some time ago that the maintenance agreement be revisited with a view to reissuing the maintenance tender, however this process has not yet been done due to lack of time.

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4. Root access is found to be necessary for all IT staff because there are not enough staff to completely segregate duties. Staff on duty have to be able to all do the same things in order to provide sufficient service to users.

5. Service level agreements have not been established with Temenos. This is true, however we are able to get support over the telephone or via email. On site support is not as important as it used to be since stabilisation of the system.

6. Information Security Policy. We have been collecting information about the policy such as the BS77 standards and attended a conference on IT Security and Fraud. From the point of view of the IS Department, the drawing up of the Security Policy is a big undertaking and would require some guidance by experts in the field.

7. Physical security. Noted, the room where the keys are kept is to be kept locked and the keys placed with the security guard on duty, unless they are with IS personnel on duty at the Head Office.

8. Change request forms. IS staff require these forms to be completed by users whenever a change is requested, in particular, new user access or change of user access parameters, otherwise the change is not made.

IS Department agrees with the recommendation and would emphasize that the auditors recommend or provide a resource person to draw up the plan and supervise its implementation.

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